Last updated June 2020

Good Life Sorted Terms for Customer


Hello. We’re Good Life Sorted. Our full legal name is What Matters Now Ltd, registered in England and Wales with Company number 11464829. These are the terms and conditions which you agree to be bound by when you engage us to try to connect you with a Helper.
You may engage us by:
  • setting up an account on our website
  • simply speaking to us directly. When you provide us with any personal data, such as your name and address, this will be governed by our Privacy Policy

Our Service

We allow you to connect with Helpers who provide home help services and carry out tasks for you.
It’s important to note that Helpers are independent contractors – they are not our employees, partners or agents. We simply enable you to connect with an independent Helper. Just so it’s completely clear, we are not responsible or liable for the work carried out by these Helpers and do not monitor or control their work. However, we do of course vet our Helpers – you can read about this below.

Using our services

To use our services, you must be 18 years or older and you must not have been convicted of any criminal offence involving dishonesty or violence.
One of our ways to use our services is to create an account on our website. We’ll assume that any activity that takes place on your account using your log-in information, such as your username and password, has been authorised by you and you will be responsible for that activity. Therefore, it’s really important not to share your log-in information with anyone (except anyone you authorise to access your account).
If you think someone has accessed your account who you did not authorise, let us know as soon as you can at or call us at 0808 164 8338 and we’ll investigate it for you. Or you can simply contact us at or call us at 0808 164 8338 at any time and we will work with you to connect you with a Helper if we can.

Using our services

Use of our website If you use our website, we trust that you will do so responsibly. However, just to be clear, by registering for an account and using our website, you agree that you will not:


We vet our Helpers before they are allowed to work with us and start visiting our customers. Where we are required to do so by law, we carry out checks to confirm the identity of our Helpers, their right to work in the UK and carry out criminal record checks.
Although we do our best to make sure Helpers are who they say they are, we can’t guarantee this. Given that we’re not an employer, we also have no control over the quality, timeliness, legality, integrity or any other aspect of any Helper’s work. When dealing with a Helper, we recommend you exercise caution and common sense to protect your personal safety, property and data in the same way you would with any other new person you meet. If you have reason to believe or suspect that someone isn’t who they say they are, please don’t use their services and notify us immediately at or call us at 0808 164 8338 and we’ll investigate the matter.

Contract between you and the Helper

Once you’ve selected your Helper and agreed to the terms of the engagement (such as the price and the detail of the services to be provided), you enter into a legally binding contract with that Helper. Before you enter into a contract with a Helper, make sure you take some time to understand the arrangement and that you are happy with it.
Note that we are not a party to this contract – as we’ve mentioned, we simply allow you to connect to a Helper and take payment for the Helper’s services.
Where you have given your approval in advance, the Helper may appoint other people to help them with the service they provide to you. If a Helper does use another person, they must make sure the other person is vetted by us beforehand.
It’s up to you whether you are present when the Helper comes to perform the services for you. If anyone else other than you is present, note that the Helper is allowed to treat that person as your agent and will treat instructions from that person as if they had come from you personally.

Billing and Payment

When you agree to enter into a contract with a Helper, you will agree a price for their services. But, generally, your first visit is free. Please use that visit to make sure you are happy with the Helper and their services.
You must not pay the Helper directly. We will invoice you for the price, and you must pay us. If you do not pay us, we may stop the Helper from continuing to work with you, and we may also stop providing our services to you.
Payment can be made by direct debit or credit/debit card monthly. We will ask you or your authorised representative beforehand to find out what your preferred payment method is.
To pay by direct debit you can complete the authorisation online, by phone or by post. To pay by credit or debit card, you must have an email address and you will be required to provide your credit or debit card details. Payments by credit/debit and direct debit are processed by a third party payment services provider so you agree that this third party is authorised to process your transactions. Before you can make any payments, we or the payment services provider may need to verify your account details to safeguard your information and prevent unauthorised access. As part of this verification process, a very temporary minimal charge may be placed on the bank account associated with you and then refunded within 1-3 business days.
Don’t forget that a Helper might seek to increase their price at any time.


We all know that plans can change, and you may need to cancel your Helper. It’s completely fine to do that by contacting your Helper directly. However, we do require that you provide your Helper with at least 24 hours’ notice of the cancellation, otherwise we may charge you a reasonable cancellation fee.

Problems with a Helper

We really hope that you are happy with your Helper. If you aren’t happy with the Helper or their services, then please discuss this with the Helper. If you cannot resolve the issue, do let us know and we will see what we can do to help. You can of course ask us at any time to connect you with a different Helper.
You can leave feedback for a Helper on our website or directly with us. Please make sure your feedback is honest and properly reflects your experience with the Helper. Do not post any feedback that is deliberately misleading or confusing or unnecessarily personal or unkind. Please don’t include any personal data such as contact details in your feedback. We do not monitor feedback, but we might remove any feedback at any time. Otherwise, you agree that we can use the feedback for our business purposes generally, including on the website and in our marketing materials.

Suspension and termination

You can end your relationship with us at any time by stopping your use of the Platform (if you have an account on the Platform), by sending an e-mail to or by calling us at 0808 164 8338. We can end our relationship with you at any time where:
  • You have breached any of the terms set out here. We may let you know via post or email where we believe that is the case (but we don’t have to notify you).
  • You have started paying our Helper(s) directly.
  • We believe your account is or may be being used for fraud or other unauthorised transactions.
  • The needs or operation of our business have changed and we can no longer provide you with a Helper.
Where our relationship has ended, you must pay any outstanding fees you owe.

Our promise to you

We promise to do our best to match you with a Helper, and to help out if you have any difficulties with a Helper.
But, you agree that we might simply not have a Helper that is suitable for you or your task and we cannot promise that the Helper will do exactly what you would like. We are not liable for the actions of the Helper. We are liable to you only for our negligence or our breach of these Terms and then only for any loss or damage that is reasonably foreseeable.

Intellectual Property

Anything that you see or read on our website – such as text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, trademarks, logos, typefaces and other content - is owned by us or we have permission to use it.
This excludes any content generated by you, such as comments or feedback. However, you grant us a worldwide, royalty-free, perpetual licence to use this content as we see fit.

Changes to these Terms

We may amend these Terms from time to time. If we do so, and the changes are likely to materially affect you, we will let you know in advance. If you are not happy with the changes, you can end your relationship with us.


We may transfer our obligations under these Terms to another business at any time without notice to you.

Governing Law

These Terms is governed by English law, and any dispute between us will only be dealt with by the English courts.

Dispute Resolution

We hope we don’t enter into any disputes with you. However, if we do, our aim is to always resolve disputes amicably. If you have any complaints, please send them to the following address: What Matters Now Ltd, Unit 2, Tower House, Tower Centre, Hoddesdon, England, EN11 8UR Attention: Legal.


If you have any questions, comments feedback about these Terms, our website or any services you have received, please do get in touch! You can e-mail us at or just give us a call at 0808 164 8338.

Thank you very much for being part of our Community!

The Good Life Sorted Team